When I decided to start EcoCare Pest Control, it was more than just a career move—it was a leap of faith. Having spent four years at another firm and rising to the position of vice president, overseeing over 100 employees, I realized I had bigger ambitions. It was time to create something of my own, despite the risks involved. At the time, I was in my early 40s, with three kids and plenty of expenses, but my faith guided me. I felt that starting my own business was what God wanted me to do, and that assurance made the leap a little less daunting.
Our journey with EcoCare has been driven by a commitment to exceptional service and a passion for doing things the right way. We set ourselves apart by keeping everything in-house, especially when it comes to rodent remediation. Many companies will solve the initial pest problem and walk away. At EcoCare, we not only get rid of the rodents—whether it’s rats, mice, or squirrels—but we also handle all of the remediation ourselves. From sealing entry points to installing new insulation, it’s all done by our own team, ensuring we maintain the highest quality standards from start to finish.
When it comes to customer satisfaction, we don’t compromise. While we’re proud to say that less than a quarter of a percent of our customers are ever unhappy, we take any concerns seriously. We listen, take responsibility, and fix any issues that arise. Our goal is always to ensure the customer is satisfied, no matter what. This customer-first approach is at the core of our business.
One of the common questions we get is about the safety of our services for pets. I’m proud to say that all of our products are completely pet-safe. None of the treatments we use are toxic to mammals, meaning they’re safe for your pets and family. In fact, our products are less toxic than household items like table salt, aspirin, or even caffeine.
We’ve faced our share of challenges, too. I remember a particularly nerve-wracking situation when a couple of large dogs got into a tamper-proof bait station. Even though the bait wasn’t toxic to them, the owners were understandably anxious when they saw the dogs salivating and foaming. While it wasn’t our fault—the dogs were aggressive and managed to get the station open—we took responsibility and paid for the vet bills. It was an expensive fix, but ensuring that our customers are satisfied is more important to us than assigning blame. That’s how we go the extra mile.
Looking ahead, the pest control industry is constantly evolving. Insects and rodents eventually become desensitized to existing treatments, which pushes us to stay on top of the latest chemical innovations. The exciting part is that the newer products are becoming more specific and safer. They target pests at the molecular level, affecting their neurotoxins without impacting humans. Our team stays up to date with these advancements through ongoing education. Each of our technicians completes at least 15 hours of continuing education every year, and we regularly bring in our vendors to provide training on the newest products and techniques.
As for the future of EcoCare, we’re focused on growth. I want to create more opportunities for my employees and serve more customers. Growth comes from continually improving our services and building a reputation that encourages referrals. Word-of-mouth has always been the best way to expand, and I believe that by staying committed to our mission and delivering exceptional service, we’ll continue to grow for years to come.
